A clear 7-day money-back guarantee.

What is covered

The guarantee covers the first payment for an eligible paid hippocampOS subscription purchased directly through our checkout. It applies to both monthly and annual billing when the guarantee is shown for your account and offer. The 7-day period begins when that first subscription payment is made, not when you first sign in or connect a data source.

Free access and no-card trials do not have a payment to refund. If a checkout page or written offer gives you more favorable terms, those terms apply. Your rights under applicable consumer law also remain unchanged.

How to request a refund

1. Email support@hippocampos.io within 7 days of your first eligible subscription payment.
2. Send the message from the email address on your hippocampOS account. Use “Refund request” as the subject.
3. Include your account email, purchase date, and Stripe receipt or invoice number. Do not send your password or full card number.
4. We will verify the payment and confirm the refund by email. No explanation for the request is required.

Refund timeline

Refunds are typically processed within 3–5 business days after we receive an eligible request with enough information to identify the payment. We return the money to the original payment method. We do not issue account credit in place of the requested refund.

Your bank or card issuer controls when the credit appears after we process it. Their posting time may add several business days. If the refund does not appear after your issuer's stated timeframe, reply to the confirmation email and we will help you locate it.

Exceptions

Requests made more than 7 days after the first eligible payment are not covered. The guarantee does not restart for renewals, later recurring charges, plan changes, or a new subscription after the original eligibility window has ended.

We may decline a duplicate refund, a request for a payment that was never completed, or a payment already reversed or disputed through the card issuer. We may also decline requests linked to fraud, abuse, or a violation of our Terms. A specific offer or applicable law may require a different result and will take priority where it applies.

Contact information

For the fastest route, email support@hippocampos.io. You can also use our contact page. Include “Refund request” and the account email associated with the purchase so we can find the correct payment.

Data handling after a refund follows our current retention and deletion policy. A refund does not itself delete your account or cancel a separate subscription unless we confirm that action to you.

Frequently asked questions